Frequently Asked Questions
Everything you need to know about our handcrafted luxury pieces.
How long will it take to receive my order?
Since many of our pieces are handcrafted to order, please allow 2-4 weeks for production. Once shipped, domestic orders typically arrive within 3-5 business days via insured courier.
What is your return policy for bespoke jewelry?
We offer a 14-day return window for standard collection items in original condition. However, custom commissions and personalized engravings are considered final sale and cannot be returned.
Do you offer international shipping?
Yes, we ship worldwide using secure, fully insured international carriers. Please note that customers are responsible for any customs duties or import taxes incurred by their destination country.
Are your diamonds and gemstones ethically sourced?
Sustainability is at our core. We exclusively use conflict-free diamonds and ethically sourced gemstones, often incorporating recycled metals and raw stones to minimize environmental impact.
How do I determine my correct ring size?
We recommend visiting a local professional jeweler to be measured. Alternatively, you can request a physical ring sizer from our customer service team to ensure a perfect fit before production begins.
Can I request a custom design or modification?
Absolutely. We specialize in bespoke creations. You can contact our design team to start a consultation for a one-of-a-kind piece tailored to your specific vision and requirements.